Originally published at Am I the Only One Dancing?. Please leave any comments there.

Why disarm anger and not just walk away or react angrily yourself? Because most of the time, not only does it help the angry person, it helps you and the people you care about as well. You develop a skill that is useful at home, at work, and even in random public places.
You know the scene: The boss screams, the co-worker curses, the customer threatens, the sister, the uncle, the brother in law, the spouse, and the parent blame. You want to grit your teeth and find something better to do or get ready to do battle. And yet, if you take the time to disarm the anger, you’ll have a better outcome, and you know it.
I’m going to let you in on a a little secret. All of those angry people are in pain. Most of them are in the pain of fear or anxiety (which is like fear but on steroids and constant), and quite a few are in actual physical pain. And pain nearly always (though not always immediately) responds to kindness.